Terms and Conditions

SpendLens AI is operated by Rangkash PTY LTD (ACN 643 391 226), of Doreen, Victoria, Australia (Rangkash, we, us or our). These terms apply to the SpendLens AI website, SDK, APIs, dashboards, reports, documentation and related services (Service).

By creating an account, selecting a paid plan, installing or using the Service, you agree to these terms and our Privacy Policy. If you use the Service for an organisation, you represent that you are authorised to bind it. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter into this agreement. You must provide accurate, current information and keep it updated. You are responsible for safeguarding login credentials and API keys, restricting access to authorised users, and activity conducted through your account.

Notify us promptly at [email protected] if you suspect unauthorised access. We may require reasonable identity or authority checks before changing account ownership or disclosing account information.

Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service for your internal business purposes during your subscription.

You must not misuse the Service, interfere with its operation, evade plan limits, probe or exploit security, introduce malicious code, scrape at unreasonable volume, reverse engineer except where the law permits, resell the Service without written permission, infringe rights, or use the Service or its outputs unlawfully. You must not use the Service to develop or benchmark a materially competing product without our written consent.

You retain ownership of data you submit to the Service (Customer Data). You grant us and our service providers a worldwide, limited licence to host, copy, transmit and otherwise process Customer Data only as reasonably necessary to provide, secure, maintain and support the Service, comply with law, and exercise our rights under this agreement.

You are responsible for the legality, accuracy and quality of Customer Data and for obtaining all notices, consents and permissions needed to submit it. Do not submit full user prompts, message arrays, payment card details, government identifiers, health information, secrets, API credentials, or other sensitive information through endpoint names, prompt templates, tags or custom metadata.

We may create and use aggregated or de-identified information that does not identify you or any person to operate, secure and improve the Service and produce statistical insights.

The Service processes usage metadata such as provider, model, token counts, latency, cost, project, endpoint and callsite information. Depending on your privacy setting, it may process a system instruction or reusable prompt template. The Service is not designed to receive complete customer conversations by default.

Costs, projections, classifications, confidence scores, quality-risk ratings, Prompt Waste Signals and model recommendations are estimates and decision-support tools. You remain responsible for testing model quality, safety, accuracy, latency, privacy, data residency, licensing and regulatory suitability before changing production systems.

Plan features, event allowances, retention periods and prices are described on the pricing page and form part of this agreement. Usage is measured during your applicable billing cycle. We may reject or pause ingestion when a limit is reached and may offer an upgrade.

Paid subscriptions are billed in advance through Stripe and renew automatically for the selected monthly or annual interval until cancelled. You authorise Stripe to charge the payment method on file for fees and applicable taxes. Prices are in US dollars unless stated otherwise.

You may cancel through the Stripe Customer Portal. Cancellation stops future renewal and normally takes effect at the end of the paid billing period. Except where required by law or stated in our Refund Policy, fees are non-refundable and we do not provide credits for unused time or events.

We aim to provide a reliable Service, but do not promise uninterrupted or error-free operation. Maintenance, provider outages, internet failures, security events and circumstances outside our reasonable control may affect availability.

We may change or discontinue features where reasonably necessary for security, legal compliance, provider changes, technical operation or product development. Where a change materially reduces a paid Service, we will take reasonable steps to provide notice and, where appropriate, a transition, cancellation or remedy consistent with applicable law.

The Service interoperates with third-party services including model providers, Stripe, authentication, hosting and email providers. Your use of those services may be governed by separate terms. We do not control their availability, pricing, output or practices and are not responsible for them except to the extent required by law.

Rangkash and its licensors own the Service, software, registry structure, designs, documentation, branding and all related intellectual property, excluding Customer Data. No rights are granted except those expressly stated in these terms.

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation, provided we do not identify you publicly without permission.

Each party must protect the other party's non-public information using reasonable care and use it only for this agreement. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information where legally required after giving notice where permitted.

You may stop using the Service or cancel your subscription at any time. We may suspend access where reasonably necessary to address a security threat, unlawful activity, material breach, non-payment, harm to the Service or other users, or a legal requirement. Where practicable, we will give notice and an opportunity to remedy.

Either party may terminate for an unremedied material breach after reasonable notice, or immediately where the breach cannot be remedied or insolvency law permits. On termination, your licence ends. We may delete Customer Data after applicable retention and backup periods, subject to law. Accrued payment obligations and provisions intended by nature to survive will continue.

To the maximum extent permitted by law, the Service is provided on an as-available basis and we exclude warranties not expressly stated in these terms. We do not warrant that estimates will match provider invoices or that a recommended model will produce equivalent results.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where a guarantee applies and liability can lawfully be limited, our liability is limited, at our option, to resupplying the services or paying the reasonable cost of having them supplied again.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or loss of profit, revenue, goodwill, anticipated savings or data, arising from the Service.

To the maximum extent permitted by law, our aggregate liability arising from the Service or these terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited, or to fraud, wilful misconduct, or our liability for death or personal injury caused by negligence.

To the extent permitted by law, you indemnify Rangkash against third-party claims, losses and reasonable costs arising from your unlawful use of the Service, your Customer Data infringing another person's rights, or your material breach of sections 3 or 4. This indemnity is reduced to the extent our acts or omissions caused or contributed to the loss. We will give reasonable notice of a claim and allow reasonable participation in its defence.

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign this agreement without our consent, not to be unreasonably withheld; we may assign it as part of a genuine corporate restructure, financing or sale of the relevant business. If a provision is unenforceable, it is read down or severed to the minimum extent necessary. A failure to enforce a right is not a waiver.

These terms, the Privacy Policy, Refund Policy and plan details are the entire agreement about the Service and replace earlier discussions on that subject. If plan-specific written terms conflict with these terms, the plan-specific terms prevail to the extent of the conflict.

These terms are governed by the laws of Victoria, Australia. Before starting court proceedings, each party agrees to give written notice of the dispute and try in good faith for 30 days to resolve it, except where urgent relief is needed. The parties submit to the courts of Victoria and courts hearing appeals from them.

We may update these terms from time to time. We will publish the updated version and effective date and provide reasonable notice of material changes. Continued use after the change takes effect constitutes acceptance, except where applicable law requires another form of consent.

Questions and legal notices may be sent to [email protected].