1. Free and paid plans
The Free plan does not require a subscription payment. Starter, Pro and Growth subscriptions are billed in advance on a monthly or annual basis through Stripe. Plan prices, allowances and inclusions are shown before checkout.
2. Automatic renewal
Paid subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. Stripe charges the payment method associated with your customer account. You are responsible for keeping billing details current and reviewing the selected plan and interval before confirming checkout.
3. Cancelling a subscription
You can cancel through the Manage billing link in the SpendLens dashboard, which opens the Stripe Customer Portal. Cancellation normally takes effect at the end of the current paid billing period, and access to paid features continues until then. Cancelling does not ordinarily reverse a charge already processed.
If you cannot access the portal, email [email protected] from your account email before the renewal date. Allow reasonable time for us to verify and process the request.
4. Change-of-mind requests
Except where required by law, we do not provide refunds or credits for change of mind, unused subscription time, unused event allowances, reduced usage, failure to cancel before renewal, choosing the wrong billing interval, or partial billing periods. We do not promise prorated refunds when you cancel.
5. Plan changes
Available upgrade or downgrade options may be managed through Stripe or the SpendLens dashboard. The timing, credits or charges displayed by Stripe at confirmation apply to the change. A downgrade may reduce features, event allowances or retention at the effective date, so you should export any information you need beforehand.
6. Billing errors and duplicate charges
If you believe a charge is unauthorised, duplicated or inconsistent with the plan selected, contact [email protected] promptly. Include your account email, charge date, amount and a brief explanation. Do not send complete card numbers, API keys or passwords.
We will investigate reasonably and, where an error is confirmed, correct the account or arrange an appropriate refund. Contacting us first may allow a faster resolution than initiating a payment dispute.
7. Service problems and Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies, including in some purchases made for business use. If the Service has a major failure or does not comply with an applicable consumer guarantee, you may be entitled to cancellation, a refund, resupply or another remedy. Nothing in this policy limits those rights.
The remedy available depends on the circumstances and applicable law. We may ask for information reasonably needed to assess the issue and may first offer to correct or resupply the Service where the law permits.
8. Requesting a refund or remedy
Email [email protected] with your account email, relevant dates, charge details and the reason for the request. Submit requests promptly after discovering the issue. We will acknowledge the request and aim to provide an outcome within a reasonable period.
9. Approved refunds
Approved refunds are ordinarily returned through Stripe to the original payment method. Processing and bank settlement times are controlled by Stripe and your financial institution, so funds may take several business days to appear. We do not provide refunds in cash or to an unrelated payment method.
10. Chargebacks
A chargeback does not automatically cancel the underlying subscription or resolve an account issue. Fraudulent or abusive disputes may result in account suspension, subject to applicable law. This does not restrict your right to dispute an unauthorised or incorrect charge in good faith.
11. Changes and contact
We may update this policy prospectively. The version in effect when a charge was made will generally apply to that charge, subject to applicable law. Questions may be sent to [email protected].